Privacy Policy

Effective Date: [Insert Date] | Last Updated: [Insert Date]

At Emergency ID, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you use our website, mobile platform, Emergency ID bracelet or card, and any associated services.

By using Emergency ID, you agree to the collection and use of information in accordance with this policy.

1. What Information We Collect

We collect only the information necessary to operate the Emergency ID service and allow subscribers to manage their medical profiles.

1.1 Personal Identification Data

  • Full name
  • Email address
  • Phone number (optional)
  • City, country, and postal address (for shipping physical products)

1.2 Medical Profile Data (Subscriber-provided)

  • Blood group
  • Allergies
  • Chronic illnesses or medical conditions
  • Current medications
  • Emergency contact(s)
  • Any additional notes entered by the user

1.3 Device & Access Information

  • IP address
  • Browser type and device info
  • Time and date of dashboard access
  • Referral/exit pages (website analytics)

2. How We Use Your Information

  • Allow you to create, update, and manage your emergency profile
  • Ensure first responders can access your information in case of an emergency (via NFC or QR scan)
  • Process payments and shipping for physical products
  • Improve our platform and customer support
  • Send important notifications, such as subscription renewals or profile expiration
  • Enforce our Terms and Conditions

We do NOT use your data for advertising or sell it to third parties.

3. Data Access and Control

  • You can edit, add, or delete your medical information at any time.
  • First responders can only view (not edit) your info via bracelet or card.
  • You can request account and data deletion by contacting us.

4. Data Sharing

  • With first responders during emergencies
  • With payment processors (e.g., Stripe, PayPal)
  • With shipping carriers
  • If legally required

We do not sell, rent, or trade your personal or medical data.

5. Data Retention

  • Data is stored while subscription or ID is active
  • You may delete your profile anytime
  • Inactive accounts are deleted after 24 months

6. Data Security

  • Secure HTTPS encryption
  • Password hashing and token authentication
  • End-to-end encryption for medical profiles
  • Regular backups and audits

While we take precautions, no system is 100% secure. You acknowledge the inherent risks.

7. Compliance with International Laws

France (GDPR):

You can access, correct, export, or delete your data. Contact us for the Right to Be Forgotten.

USA (HIPAA):

Your medical info is confidential and protected unless shared during emergencies.

Canada (PIPEDA):

We ensure proper consent and control over personal data.

Cambodia (Consumer Protection Law):

You may correct or delete your profile at any time.

8. Children’s Privacy

Emergency ID is not for children under 13 unless managed by a parent/guardian. If we collect data without proper consent, it will be deleted immediately.

9. Cookies and Analytics

  • Website functionality
  • Analytics (Google Analytics)
  • Remembering user sessions

You can disable cookies in your browser, but some features may not work properly.

10. Updates to This Policy

We may update this policy periodically. Changes will be posted on our site. Continued use means you accept the updated terms.

11. Contact Information

For privacy questions, access requests, or data deletion, contact us at:

  • Email: [Insert Email]
  • Phone: +855 81 81 71 61
  • Mailing Address: [Insert Address]